Need help with rank purchase

[BOTS_R_BAD]

Hello, I need to help in buying my rank. I bought MVP+ from the hypixel store, but ingame it says I only have MVP. When I checked hypixel store, it says that my recent purchase was for 29.99, meaning I had paid for MVP+ but I only got MVP. I also sent a ticket on this problem but no one responded. Help

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